Digital Banking Guides

Go to Messages by selecting Profile & Preferences in the navigation bar along the top of online banking to see the messages you have received, sent, or deleted. Under the Messages heading you can also create a new message or chat with our team directly from online banking.

You can also access Messages by selecting the envelope icon in the top right corner of your screen.

1. On the Received online banking message page you can review message you have received.
   1. If the message has been opened, an icon of an opened envelope will appear on the left-hand side of the message.
   2. If the message has not been opened, an icon of a closed envelope will appear on the left-hand side of the message.
   3. To read or see message details, click the envelope icon, date, message type, or subject of the message.
   4. To delete a message, click the garbage icon on the right side of the message.
      
      
2. On the Sent online banking message page you can review message you have sent.
   1. To read or see sent details, click the icon of an opened envelope, date, message type, or subject of the message.
   2. To delete a message, click the garbage icon on the right side of the message.
      
      
3. On the Deleted online banking message page, you will find a collection of messages you have deleted.
   
   1. To see messages details, click the icon of an opened envelope, date, message type, or subject of the message.
   2. All deleted messages will remain in the folder.
      
      
4. Using the New message feature, you can communicate directly with Alterna Bank from online banking.
   1. Choose a Message type from the drop down. Choose from:
      • Compliment
      • Concern
      • Products & services (redirects to new message page for additional message options)
        1. Personal banking
        2. Personal loans and mortgages
        3. Personal investment
        4. Business Banking
        5. Other
      • Lost or stolen (redirects to new message page for additional message options)
        1. Debit card
        2. Wallet/identification
        3. Cheques
      • Security & Fraud
      • Other
   2. Enter a Subject
   3. Write your message using a rich-text editor to style your message.
   4. Select the Send button beneath the message when ready.

TIP: Navigate quickly between your Received, Sent, and Deleted messages and/or create a New Message by selecting the quick links across the top of each online banking Message webpage.

Return to the Online Banking Homepage by clicking the Alterna Bank Logo in the top left-hand corner.