Digital Banking Guides

To add and delete payees or to see payee details, select Pay & Transfer  from the top navigation bar of online banking and choose Manage payees from the drop-down menu. 

Add a payee

1. Click on the large Add payee button above on the Add payee online banking webpage to be redirected to a Search by payee webpage.
   
   
2. From the Search by payee webpage, you can add a payee by searching by name and filter by category* (optional).
   
   1. Enter Payee name to search and select the payee from the Search results to be directed to an Add Payee page.
      Example: If you selected the category Telecommunications, and enter the Payee name “Rogers,” you will see a selection of Roger Account types.
      
      *If filtering by Category, you can choose from Utilities, Telecommunications, cable, credit card companies and more to narrow your search.
      
      
3. On the Add Payee page input your Payee Account Number and a Description (Optional).
   
   1. Choose Cancel to stop entering the payee.
   2. Choose Continue to move to review and confirm the payee information.
      
      
4. From the Add Payee Confirm page, review the Payee details and choose to:
   1. Cancel to stop adding the payee to your list.
   2. Back to edit the payee details.
   3. Continue to confirm that the information added is correct and to complete one-time passcode authentication.
      
      
5. You will then be asked to confirm your identify through a one-time passcode (OTP) authentication.
   1. An OTP will be sent by SMS (text) message to your mobile phone, or by email to your email address on-file.
   2. Enter the OTP in the space provided and click continue.
      
      
6. This will take you to the Add payee Complete page where you will see the message “The payee was successfully added.” You may now choose to print, email, or export a PDF of the payee details listed on the page. You can also choose to navigate to another online banking page.

Delete a payee

1. Go to Pay & Transfer from the top navigation bar of online banking and choose Manage payees from the drop down menu.
   
   
2. Review your list of payees on the Manage payees online banking webpage.
   
   
3. Once you have found the payee you want to delete from your list, click the garbage can icon in the right-hand column to be redirected to a Remove Payee page.
   
   
4. From the Remove Payee page, review the payee details and select:
   1. Cancel to stop the removal process and be redirected to the online banking homepage.
   2. Back to be redirected back to the Manage payees landing page.
   3. Continue to remove the payee from your list and be directed to a Remove payee complete page.
      
      
5. From the Remove payee complete page, you will see the message “The payee was successfully removed.” From this page you can choose to print, email, or export a PDF of the deleted payee details listed on the page. You can also choose to navigate to another online banking webpage.
   
   
   

See Payee Details

1. Go to Pay & Transfer from the top navigation bar of online banking and choose Manage payees from the drop down menu.
   
   
2. Review your list of payees on the Manage payees online banking webpage.
   
   
3. Once you have found the payee in your list that you want to review, click the arrow icon in the right-hand column. A pop-up Payee details window will appear.
   From here you can review the:
   1. Payee name
   2. Payee account number
   3. The category the payee belongs to (Utilities, telecommunications, etc.)
   4. Description, if entered.
      
      You may also Print, Email, or export the information as a PDF.
      
      To exit the pop-up window, click on the X in the top right-hand corner to be returned to the Manage Payees landing page.
      
      

Return to the Online Banking Homepage by clicking the Alterna Bank Logo in the top left-hand corner.