Accessibility Statement

Meeting your needs.

At Alterna Bank, we’re committed to meeting the needs of all our customers by helping everyone access our services in a welcoming, fair and inclusive environment.

That means making sure everyone can do what they need to at our branches, ABMs, online, and with paper documents like statements and printed materials.

Our employees are trained and prepared to meet your accommodation requests in order for you to do business with us, and ensure a consistent, comfortable experience. If there’s anything we can do to make your visit more comfortable, please let us know – our branch staff will record your request so we can meet your needs the next time you deal with us, and every time thereafter.

Meeting your needs doesn’t stop at products, services and facilities. It also includes providing excellent customer service to all our members, and being aware of your special needs is part of that. That’s why our staff receives training and ongoing education regarding accessibility, and how to meet the needs of all our members.


Click here to view our Accessibility for Ontarians with Disabilities multi-year plan.

A large print version of this Accessibility for Ontarians with Disabilities multi-year plan is available here.

Read more about our commitment to accessibility and accommodating your special needs. (PDF)

A large print version of this brochure is also available. (PDF)

Feedback from our customers with disabilities is important to us, and we want to hear from you regarding our accessibility features. To share your comments, compliments, or concerns with us, please call 1.866.560.0120, or fill out a feedback form.

If you’ve got a specific request, problem or concern about your experience or relationship with Alterna, please use our Complaint Resolution Process.